Terms of Service

1. Acceptance of Terms

The AutoTC™ platform ("the Service") is operated by Real Estate AI, LLC, a California limited liability company doing business as AutoTC™, TurboBroker, and TinyTC ("AutoTC," "we," "us," or "our"); references to "AutoTC" or "AutoTC™" in these Terms mean Real Estate AI, LLC or, where the context indicates, the Service it operates. By accessing or using the Service, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy, which is incorporated herein by reference. Together, these Terms and the Privacy Policy constitute the entire agreement between you and Real Estate AI, LLC regarding your use of the Service. If you do not agree to these Terms or the Privacy Policy, you may not access or use the Service. These Terms constitute a legally binding agreement between you and Real Estate AI, LLC. Changes apply prospectively on the effective date stated in the notice described in Section 20. For information about how we collect, use, and protect your personal information, including rights available under applicable state privacy laws, please refer to our Privacy Policy.

2. Description of Service

AutoTC™ is an AI-powered transaction coordination platform designed for licensed real estate professionals and for self-represented principals (for-sale-by-owner sellers, self-represented buyers, and investors transacting solely for their own account or an entity they are authorized to bind). The Service assists with:

• AI-powered document extraction and data organization from standard real estate forms
• Continuous improvement of document processing accuracy using de-identified form layout metadata
• Automated task generation and deadline tracking based on contract dates
• Communication automation via SMS and email to transaction parties
• Compliance monitoring for applicable real estate regulations
• Document management with secure storage and retention

3. Eligibility

To use AutoTC™, you must meet all of the following requirements:

• 1
  You must be at least 18 years of age.
• 2
  A real estate license is NOT required to create an account. Brokerage administrators, office managers, and team support staff may use AutoTC™ without one. However, license-gated features (drafting documents, creating transactions, and preparing/sending e-signature packages) are available only to users with a verified real estate license, so that any activity requiring a license is performed by, or under the supervision of, a licensed professional, or to users enrolled as self-represented principals, and in that case solely for transactions in which the user or their declared entity is personally the buyer or seller of record. Unlicensed users who are neither are limited to administrative and support functions.
• 3
  You must hold every license required for the activities you perform in the applicable jurisdiction and must not use a job title, account role, or product feature to perform activity that the law reserves to a licensee. Whether a transaction-coordination activity requires a license depends on the activity and jurisdiction, not merely the job title.
• 4
  You must agree to and comply with these Terms of Service, and provide accurate, complete registration information.
• 5
  If you provide a real estate license number, you represent and warrant that you are the licensee to whom it was issued or are expressly authorized to act for that licensee. Using a license number without authorization may result in account suspension, preservation of relevant audit records, and referral to the applicable regulator or law-enforcement authority.
• 6
  If you enroll as a self-represented principal, you represent and warrant that you act solely as a principal for your own account (or an entity you are authorized to bind), that you are not performing licensed real estate activity for others or receiving compensation for representing any other person, and that any contract-assignment or wholesaling activity complies with the laws of the applicable state, including any state that licenses or restricts wholesaling. The Service does not verify principal status and relies on this representation.
• 7
  You agree to use AutoTC™ in good faith. You will not abuse the service, exploit features beyond their intended purpose, use the platform to facilitate fraudulent transactions, generate documents you have no legal authority to prepare, send unauthorized communications to parties outside your active deals, attempt to circumvent licensing or compliance gates, misrepresent your self-represented principal status, or use the AI assistant to produce content that violates law, real-estate licensee conduct rules, or the rights of any third party. Violations may result in access restrictions or suspension, preservation of relevant audit records, collection of amounts actually owed, and referral to applicable regulators.

4. Account Responsibilities

As an AutoTC™ account holder, you are responsible for:

• Maintaining the confidentiality and security of your account credentials, including your password and any API keys.
• Keeping your real estate license information accurate and up to date. You must notify us promptly if your license status changes.
• Activity performed by you or anyone you authorize to use your account, and promptly reporting suspected unauthorized access.
• Ensuring that communications sent through AutoTC on your behalf comply with applicable laws, brokerage policies, and licensee conduct rules.
• Promptly notifying AutoTC of unauthorized use of your account or any other security breach.

5. Usage-Based Pricing and Wallet

AutoTC™ uses usage-based pricing with no platform subscription fee and no flat per-transaction fee. Optional dedicated phone-number rental, third-party purchases, taxes, and other clearly identified pass-through services may create separate or recurring charges shown before activation or purchase. Billable actions performed through the Service are metered and deducted from your prepaid wallet balance at published rates. We may change rates and markups prospectively; changes never apply retroactively, and we provide notice where required by law. AutoTC™ offers two account plans:

• Wallet activation: paid features (document AI processing, AI assistant chat, signature packages, and transaction creation) require a minimum initial wallet balance of $25 for Individual accounts and $100 for Team accounts. The wallet balance is held as a prepaid usage credit from which metered charges are deducted.
• Team billing (Team plan): the account owner’s wallet is the team wallet. Each team member is billed in one of two modes set by the owner: (a) Team wallet, where the member’s metered usage is deducted from the owner’s team wallet; or (b) Personal wallet, where the member funds and is billed from their own wallet and stored payment method. The owner sets a default mode for new members and can change any individual member’s mode; a member may request a change from their Wallet page, which the owner approves. A member billed to a personal wallet funds it themselves, and an unfunded or negative personal balance locks paid features for that member only; it never draws on, or locks, the owner’s team wallet.
• Personal-wallet balance and mode changes (Team plan): when a member is switched from personal billing to team billing, any negative personal balance (a debt for services already rendered) is first settled by a one-time charge to their stored payment method for exactly that amount; the personal wallet is then closed and any remaining balance is preserved on the account (not cash-refunded) and becomes available again if the member is later switched back to personal billing or leaves to start their own account. Usage already incurred by a member on their personal wallet is billed to that member and is not separately recouped from the member a second time through any brokerage commission-disbursement deduction.
• Metered deduction ledger: usage charges are aggregated and deducted from your wallet periodically, generally about every ten minutes while usage is being processed. Each deduction appears as a line item in your wallet ledger with a per-service breakdown, visible at any time from the Wallet page.
• Typical usage: a full purchase or listing transaction typically incurs $40–$85 in total metered usage (around $59 for a typical deal), depending on document volume and AI activity. These figures are estimates, not guarantees.
• Per-transaction usage cap: metered usage billed against any single transaction is capped at $100 over the life of that transaction. Usage beyond the cap is not charged. The cap does not apply to Quick Sign packages, to large pass-through purchases ordered at your direction (such as NHD reports), or to usage not associated with a transaction.
• Billing safety limits: automated safeguards limit how much can be deducted from your wallet in any single billing cycle and pause paid AI actions when usage in a rolling hour is anomalously high (for example, due to an accidental loop or system error). When a safeguard triggers, affected features resume automatically and any amount above the safeguard ceiling attributable to a system error is not charged to you.
• Negative balances and usage debt: if metered usage exceeds your wallet balance, your balance may go negative. A negative balance is a debt you owe to AutoTC™ for services already rendered, and you authorize us to collect it through auto-replenishment (if enabled), your next manual top-up, or your stored payment method. Continued use of paid features while in a negative balance is subject to the wallet floor described under Failed Payments and Wallet Floor below.
• Authorization to act on your behalf: subject to the per-transaction and monthly spending limits you (or your account owner) set and to the restrictions in the AI Assistant Terms and unlicensed-assistant scope sections below, you authorize your AI assistant to act on your behalf to (a) send SMS, email, and voice communications to transaction parties and other contacts you designate; (b) order paid third-party reports (such as NHD reports); (c) prepare and send electronic-signature packages for parties to sign; and (d) draft transaction documents for your review. The AI assistant will not modify or negotiate contract terms or price, will not sign on your or any party’s behalf, and will not provide legal, tax, or financial advice. You remain responsible for the actions the AI assistant takes on your behalf and for reviewing its work.
• Programmatic (metered) spending: AutoTC™ operates on a metered model. By maintaining a funded wallet and using the Service, you authorize AutoTC™ and your AI assistant to deduct metered charges and to incur routine usage charges against your wallet, without per-charge confirmation, for the actions you direct and for actions the Service performs on your behalf to advance your transactions (for example, processing a document, sending a message, ordering an NHD report, or preparing a signature package). This is inherent to how the Service works; it is not a separate opt-in. Spending remains subject to the wallet and negative-balance rules in this Section, your plan’s per-transaction usage cap, any monthly spending cap you or your account owner set, the published usage rates, and an automatic hourly spend circuit-breaker that pauses billable activity if usage spikes abnormally. Every charge appears in your wallet ledger and audit log with the action that triggered it. Prepaid wallet funds and metered charges for services already rendered are non-refundable except as expressly stated in these Terms or required by applicable law; you may dispute a specific charge by contacting support or through any dispute control then available in the Service.
• Published usage rates may change from time to time, including to reflect changes in third-party and processing costs. Rate changes apply only to usage incurred after the effective date of the change and are never retroactive; where applicable law requires advance notice of a price change, we will provide it.
• Metered charges for services already rendered are non-refundable except as expressly provided in these Terms or as required by applicable law.
• Unused wallet balance is non-refundable: wallet funds are prepaid usage credit, not a deposit, and are not refundable for cash. We do not issue cash refunds of an unused balance upon cancellation or closure, and promotional or administratively granted credits likewise have no cash value. If your account is closed or abandoned with an unused balance, that balance is handled under the dormant-balance and unclaimed-property terms below.
• Dormant balances and unclaimed property: a wallet balance is prepaid usage credit you hold with us; we do not expire or forfeit it for inactivity. If your account remains dormant for an extended period, any remaining positive balance will be handled as required by applicable state unclaimed-property (escheatment) law, including any notice, dormancy-period, and reporting requirements.

5A. Feature Availability by Plan

Both plans include access to the metered AI assistant; the Team plan adds collaboration features. The following table summarizes key feature availability:

Feature availability is subject to change. We will provide notice of a material adverse change when required by law or the applicable product terms. New features may be introduced at any tier level at our discretion.

5B. Transaction Identity Verification

AutoTC™ is a transaction-coordination tool for professionals and self-represented principals managing their own deals. Eligible new transaction packages are checked against names extracted from the uploaded contract documents when the system has enough information to do so.

6. AI Services Disclaimer

AutoTC™ uses artificial intelligence to extract data from documents, generate task lists, and provide informational responses through our AI assistant. Please be aware of the following:

7. Usage Limits

To ensure reliable performance and fair usage for all users, AutoTC™ enforces the following limits on document uploads and processing:

These limits are designed to accommodate even the most complex residential real estate transactions, including those with extensive disclosure packages, HOA documents, and multiple counter offers.

Both plans (Individual and Team) include unlimited active transactions. There is no cap on how many transactions you can have open at once.

If your transaction requires capacity beyond the document limits above, please contact us at support@autotc.ai and we will work with you to accommodate your needs.

8. Document Handling

Documents uploaded to AutoTC™ are handled with the following policies:

• Documents you upload are processed using automated and AI-assisted technology to read, organize, and extract the information needed to coordinate your transaction.
• Documents remain available while your account is open unless you delete them or request account closure. We do not remove transaction files merely because an account is inactive or suspended. Limited records may be retained after deletion when reasonably necessary and permitted by law for security, billing, fraud prevention, dispute resolution, legal holds, and compliance.
• You can request deletion of an entire transaction through the Service, subject to applicable exceptions and legal holds. When permitted, this removes the active workspace and document PDFs from AutoTC storage; removal may finish asynchronously through a durable deletion queue. Removing one document may preserve related signed copies or communication evidence until the transaction itself is deleted. AutoTC retains only the limited billing, security, fraud-prevention, dispute, legal-hold, and compliance records reasonably necessary or required for applicable periods. Files already stored outside AutoTC, including in a connected Google Drive, remain under your control and are not changed by AutoTC deletion.
• We do not share your documents with third parties except with the service providers that help us operate the platform, and only as necessary to provide the service. We never share your documents for marketing or any other unrelated purpose.
• To maintain accuracy and service quality, authorized AutoTC™ personnel may review documents and related processing output as part of our internal quality-assurance procedures. Such access is limited, logged, and used solely to verify and improve document handling.
• We use cloud infrastructure that supports encryption in transit and at rest for document storage and processing, together with account and role-based access controls.

9. Communications

AutoTC™ provides automated communication capabilities. By using these features, you agree to the following:

• AutoTC sends SMS messages and emails on your behalf to transaction parties and other contacts you designate.
• Account communications: Creating an account authorizes necessary service emails and in-app notices. SMS is separate and optional. We send account-holder SMS only after you affirmatively check the dedicated consent control or later enable SMS in settings. Message frequency varies, message and data rates may apply, and replying STOP opts out.
• Transaction-party consent: Before adding a person to automated SMS workflows, you represent and warrant that you have obtained and documented that recipient’s prior express consent to receive transaction-related texts at the number provided. The Service records your consent attestation and recipient opt-out activity. An active transaction or business relationship alone is not a substitute for required consent. You are responsible for accurate contact information and current, lawful consent.
• Opt-out keywords: Recipients can opt out of SMS at any time by replying STOP, UNSUBSCRIBE, CANCEL, END, or QUIT. AutoTC™ sends one confirmation and immediately suppresses all further messages to that number. Reply START or UNSTOP to resubscribe. Reply HELP for support information.
• Email opt-out: Marketing and other nonessential automated emails include an unsubscribe method where required. Transactional, security, billing, and account-service emails may continue when needed to provide or protect the Service. Recipients may also contact support to update communication preferences.
• Mobile numbers: AutoTC does not sell, rent, or share mobile phone numbers or SMS opt-in data for third-party marketing. Numbers and message content may be processed by our messaging carrier and other approved operational providers, including AI processors when needed to provide the requested messaging feature.
• Regulatory compliance: You are responsible for ensuring that communications sent through AutoTC comply with the TCPA, CAN-SPAM, applicable state consumer-protection laws, brokerage policies, and real estate licensee conduct rules in your jurisdiction.
• AutoTC logs communications for service, security, compliance, and audit purposes under the retention practices in our Privacy Policy.

9A. Full-Time AI Assistant Terms

The Full-Time AI Assistant ("AI Assistant") sends communications on behalf of the account holder, whether a licensed agent or a self-represented principal. By activating the AI Assistant, you agree to the following:

• The AI Assistant sends emails and SMS messages on your behalf using the account identity and contact information you configure. You are the sender of record for communications initiated on your behalf.
• You and, where applicable, your responsible broker remain legally responsible for supervising the AI Assistant and for communications sent on your behalf.
• You must review and approve AI Assistant settings before activation, keep them current, monitor operation, and promptly correct errors.
• The AI Assistant will not modify, interpret, or negotiate contract terms or price, exercise licensed judgment, provide legal, tax, or financial advice, or sign on behalf of any person, with or without user approval.
• Live voice audio is processed in real time. Voicemail or another recording-enabled flow may retain audio and a transcript, and providers may retain limited security or abuse-monitoring records. All AI call participants are informed that they are speaking with an AI assistant.
• Automated volume and spend safeguards may pause outbound communications when activity is anomalously high, to prevent abuse and runaway usage. Paused communications resume once the safeguard clears, as described in the billing safety limits in Section 5.
• AutoTC may suspend AI Assistant functionality if we detect patterns of misuse, spam, unauthorized licensed activity, or communications that may violate applicable law or platform rules.

9B. State-Specific Service Scope

AutoTC™ is designed to apply state-specific controls, but the Service is not available in every jurisdiction. A state becomes available only after its legal content and workflows are ready and AutoTC marks it live. The public coverage map is the current source of truth. Creating an account or verifying a license does not make an unavailable state live.

9C. Deadline Calculation Standards

AutoTC extracts dates from documents and applies the day-count method shown in the contract or supported transaction configuration. Contracts, addenda, local practice, holidays, statutes, and court rules can use different methods. A displayed date is a workflow aid, not a legal determination, and the Service may misread custom text, handwriting, amendments, or an unusual counting rule.

If the controlling document is unclear or the applicable method is not supported, AutoTC may apply a default or hold the item for review. No default overrides the signed contract, an applicable law or regulator instruction, or a date fixed by the parties. The user must resolve ambiguities and consult qualified counsel when a deadline carries legal consequence.

Holiday and business-day data may not include every local, industry-specific, emergency, or newly enacted closure. When AutoTC adjusts a deadline, review the original and adjusted dates and confirm the correct result before relying on the alert.

Aggressive enforcement actions. Notices to Perform, Demands to Close Escrow, unilateral cancellations, forfeiture demands, and similar legally consequential actions against the opposing party are never generated or sent autonomously. They route to you for review and approval before any outreach occurs, regardless of other automation settings. Verbal negotiations and strategy decisions between human agents routinely precede these actions, and the system cannot see that context.

10. Prohibited Uses

You agree not to use AutoTC™ for any of the following purposes:

• Any illegal activity, including fraud, money laundering, or violations of real estate law.
• Sending unsolicited commercial messages (spam) or communications that violate the Telephone Consumer Protection Act (TCPA, 47 U.S.C. 227) or the CAN-SPAM Act (15 U.S.C. 7701 et seq.). Violations may result in immediate suspension of communication privileges, account termination, and reporting to the Federal Communications Commission (FCC) or Federal Trade Commission (FTC). You are solely responsible for obtaining and documenting recipient consent before using automated communications.
• Using the Service to engage in housing discrimination in violation of the Fair Housing Act (42 U.S.C. 3601-3619), state fair housing laws, or any other applicable anti-discrimination statute. This includes discriminatory advertising, steering, blockbusting, or any communication that discriminates on the basis of race, color, religion, sex, familial status, national origin, disability, or any other protected class under federal, state, or local law.
• Uploading malicious files, viruses, or any content designed to disrupt or compromise the platform.
• Attempting to reverse engineer, decompile, disassemble, or otherwise derive the source code of the platform.
• Using the Service to practice real estate without a valid license in your state of practice.
• Sharing your account credentials with unauthorized users or allowing others to access your account.
• Circumventing or attempting to circumvent any security measures, rate limits, or access controls.
• Using the platform in any manner that could damage, disable, overburden, or impair our servers or infrastructure.

11. Intellectual Property

AutoTC™ and its original content, features, functionality, and branding are and will remain the exclusive property of AutoTC™ and its licensors. The platform is protected by copyright, trademark, and other intellectual property laws.

You retain the rights you already hold in documents and transaction data you upload or create. Uploading content does not transfer ownership to AutoTC™ or grant you rights in third-party forms that you do not otherwise possess. You grant us the limited rights needed to host, process, transmit, secure, and improve the Service as described in these Terms and our Privacy Policy.

12. Warranty Disclaimer

13. Limitation of Liability

Without limiting the foregoing, AutoTC™ is not liable for:

• •Missed deadlines, whether caused by incorrect data extraction, system downtime, or any other reason.
• •Incorrect or incomplete data extraction from documents you upload.
• •Failed or delayed SMS, email, or voice communications sent through the platform.
• •Any financial losses, lost commissions, cancelled escrows, or other damages resulting from your use of or reliance on the Service.
• •Actions taken based on AI-generated recommendations or responses from the AI assistant.
• •Failed, delayed, or incorrectly prepared e-signature packages, including but not limited to errors in field placement, missing signature fields, incorrect signer assignment, envelope delivery failures, or any delays in the electronic signature process. You are responsible for reviewing all e-signature packages before sending and verifying that all signatures have been properly executed.
• •Errors, omissions, or inaccuracies in third-party reports ordered through the platform, including Natural Hazard Disclosure reports. Such reports are produced by independent third-party providers, and AutoTC acts solely as a facilitator for ordering them. You must independently verify third-party reports.
• •Property value estimates and related figures. Any property value, price range, comparable sale, or net-sheet figure produced by the Service is an automated estimate derived from third-party public data sources for informational purposes only. It is NOT an appraisal or a broker price opinion, may be materially inaccurate, and must not be relied upon for pricing decisions, valuations, or advice to any party. You are responsible for obtaining an independent appraisal or comparative market analysis where one is needed.

To the maximum extent permitted by law, AutoTC™'s total aggregate liability will not exceed the greater of one hundred dollars ($100) or the fees you paid to AutoTC during the twelve (12) months preceding the event giving rise to the claim. This limitation does not apply where liability cannot lawfully be limited, including liability arising from our fraud, willful misconduct, or gross negligence to the extent applicable law prohibits limitation.

14. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless AutoTC™, its officers, directors, employees, agents, licensors, and suppliers from claims, actions, demands, liabilities, damages, fines, penalties, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to your use of the Service; failure to supervise, review, or correct automated work; violation of licensing, delegation, messaging-consent, brokerage, or professional obligations; unauthorized instructions or communications; forms or content you upload or direct us to use; infringement of third-party rights; or violation of these Terms. This provision does not require indemnification for liability that applicable law prohibits us from shifting to you.

15. Termination

We may restrict, suspend, or terminate access when reasonably necessary to address a breach of these Terms, non-payment, fraud, security risk, unlawful conduct, risk of harm, or a legal or provider requirement. We will provide notice when reasonably practical and when required by law. Common reasons include:

• •Violation of these Terms of Service or our Privacy Policy.
• •Providing false or misleading information, including invalid real estate license numbers.
• •Engaging in prohibited uses as described in Section 10.
• •Non-payment of metered usage charges, including failure to resolve a negative wallet balance.

You may request account closure through any closure control then available in the Service or by contacting us at support@autotc.ai.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Except as otherwise provided in Section 17 (Mandatory Arbitration and Class Action Waiver), any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in the State of California. You consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

17. Mandatory Arbitration and Class Action Waiver

18. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to:

• •Acts of God, natural disasters, earthquakes, floods, hurricanes, or other severe weather events.
• •Epidemics, pandemics, or public health emergencies.
• •Government actions, orders, regulations, embargoes, or sanctions.
• •Telecommunications failures, internet outages, or disruptions to network infrastructure.
• •Third-party service provider outages, including but not limited to AI processing provider availability, cloud hosting providers, payment processors, e-signature platforms, and SMS/email delivery services.
• •Cyberattacks, distributed denial-of-service (DDoS) attacks, ransomware, or other malicious interference.
• •Power failures, electrical grid disruptions, or utility outages.
• •War, terrorism, civil unrest, strikes, or labor disputes.

The affected party shall use reasonable efforts to mitigate the impact of the force majeure event and resume performance as soon as practicable. If a force majeure event continues for more than sixty (60) days, either party may terminate the affected portion of the agreement upon written notice.

19. General Provisions

20. Changes to Terms

We may modify these Terms prospectively. We will post the updated Terms, identify the effective date, and provide any additional notice or consent required by applicable law. Material changes do not apply retroactively to conduct completed before their effective date. Your continued use of the Service after the effective date constitutes acceptance where permitted by law. If you do not agree to the modified Terms, you must discontinue use of the Service.

Last updated: August 24, 2026.

21. Contact

If you have questions about these Terms of Service, please contact us: